Privacy Policy

Name: Ez Plumbing
Price range: $$

Effective Date: 04/24/2026

EZ Plumbing ("EZ Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you use our website (ez-plumbing.com), request service, or communicate with us by phone, email, or text message.

1. Information We Collect

We collect the following types of information:

Contact information you provide through our forms, including your name, phone number, email address, and service address.
Service request details such as a description of your plumbing issue or project.
Communications records including emails, text messages, and call logs related to your service request.
Website usage data collected automatically, such as IP address, browser type, pages visited, and timestamps (via cookies and standard analytics tools).

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule plumbing services.
Send you appointment reminders, service updates, estimates, invoices, and account notifications.
Send you marketing and promotional messages about our services, sales, and special offers — only if you have opted in to receive them.
Improve our website and services.
Comply with legal obligations.

3. SMS / Text Message Program

If you opt in to receive text messages from EZ Plumbing (for example, by checking the SMS consent box on our contact form or booking form), we will send you messages that may include appointment reminders, account notifications, service updates, and marketing and promotional messages. Message frequency varies. Message and data rates may apply.

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except with subcontracted service providers that help us deliver the messaging program (such as our SMS platform provider), and those providers are contractually prohibited from using your information for any other purpose.

To stop receiving text messages at any time, reply STOP, CANCEL, or UNSUBSCRIBE to any message you receive from us. For help, reply HELP or email info@ez-plumbing.com. See our SMS Terms & Conditions for full program details.

4. How We Share Your Information

We do not sell your personal information. We may share information only:

With service providers who help us operate our business (for example, scheduling software, SMS platform, payment processor) under confidentiality obligations.
With technicians and subcontractors assigned to complete your service request.
When required by law, subpoena, or to protect our legal rights.

5. Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings, though some features of the site may not function correctly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

SMS: Opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE.
Email: Unsubscribe using the link in any marketing email.
Access / deletion: To request a copy or deletion of your information, contact us at info@ez-plumbing.com.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

EZ Plumbing
11478 Burbank Blvd
North Hollywood, CA 91601
Phone: (800) 956-4206
Email: info@ez-plumbing.com
License: C-36 #583868